After receiving an overwhelming response for its products in the country, ASUS, the Taiwanese leader in mobile technology, today inaugurated its first Exclusive Service Centre (ESC) for the state of Kerala in Kochi. The ESC reflects ASUS’ consumer-first approach and aims to give consumers a hassle-free after-sales experience.
Kerala is one of the strongest markets for Asus and Zenfone has received good response with consumer. The recently launched Zenfone 3 Max series has gained maximum traction in the market. With the view to enhance user experience and drive consumer delight, Asus has launched the exclusive service center.
Located in Kadavanthra, the ESC is easily accessible and will provide timely and efficient services to consumers, allowing them to experience ASUS products for longer durations. The centre will have manpower of 10 employees to assist customers, thus, ensuring quality support and individual attention to each user. The ASUS ESC will cater to a wide range of ASUS products ranging from smartphones, notebook, Epad, Desktop, All-in-one, Motherboards and VGA, ensuring that consumers using products from different portfolios are engaged with. The centre spans over 1500 sq. ft. in area providing sufficient space to the visiting customers and giving them the opportunity to resolve their queries in a convenient fashion.
Commenting on the launch of the ASUS Exclusive Service Centre, Peter Chang – Region Head – South Asia & Country Manager for ASUS India said, “We are excited to launch the state’s first Exclusive Service Centre in Kochi. With this launch, we embark on a journey of a renewed commitment to ensure instantaneous service to customers across devices from just one touch point. We will further sure that the newly launched centre will help us connect with our users better. We plan to launch more such quality service centers in different locations across Kerala and the country.”
Acer India bags The Best Customer Service Initiative award
Acer India has been awarded as “The Best Customer Service Initiative” brand, at The Customer Fest show, 2017. The award highlights Acer’s seamless determination to provide unmatched services to its customers through various innovative initiatives and programs.
The 10th Customer Loyalty & Customer Engagement Summit gathered the leading B2C brands across all verticals durables, non-durables, retail, travel, financial services, healthcare, telecom, entertainment to discuss best practices for building cohesive, all-encompassing customer loyalty strategies. Acer was chosen as the winner, amongst some very prominent brands, during a ceremony held at Taj Land’s End in Mumbai recently. It was an industry wide award and the final winner was chosen after much deliberation and jury rounds.
Commenting on the occasion, Chandrahas Panigrahi, Sr. Director and Consumer Business Head, Acer India said, “We feel honored to be awarded with the prestigious “Best Customer Service Initiative” award. At Acer, we have always valued our customers and therefore, have strived to provide them with an exceptional after sales experience through various initiatives. This recognition demonstrates our determination towards our customers, and going further, we look forward to delight them by working in this momentum.”
Acer has always stayed ahead of the curve and has moved beyond just being a computing-only brand to a technology-driven brand. The company had recently launched path breaking products like world’s thinnest laptop Acer Aspire Swift 7; the, the ultra slim convertible notebook Acer Spin 7 in India amongst others. With over 1500 service centres Acer also assures the best brand experience and service post purchase of the product as well.